 7 Ways To Deal With Frustrating Clients and CustomersIf you’ve ever worked for a company that deals with people, you know exactly why having the aloha spirit throughout your workday can be a challenge. We Are More has had the privilege of working with amazing people. Not everyone has the same experience, and we know this from some of the previous service jobs we've had. In the service industry, the phrase that “the customer is always right” has played a huge role in demeaning service providers and causing high levels of stress in their work environment. There are multiple factors that go into stressful situations, but knowing how to deal with frustrating customers is a means to surviving in any socially interactive job. 1. Understand that the customer isn’t always right. You’re probably thinking, “I know, that’s why there’s an issue!” However, when you truly understand that the customer isn’t always correct, you don’t get as defensive when they try to prove you wrong. Everyone knows what they know, and if you know you’re right, give them some slack in finding out that the worker knows best. 2. Understand that you aren’t always right. We know the industry we work for, we went to school/had education and training in our field, we’ve been employee of the month etc. etc. etc. Accomplishments sometimes create a sense of pride that forges us into thinking we know everything there is to know about what we do. Unfortunately, we don’t. You will never stop growing in your field, no matter how long you’re in it. It’s okay to take advice and consider counsel from customers. Knowing we aren’t always right gives us the perspective of learning instead of picking up an annoyance every time someone corrects us. Consider learning from your customers instead of immediately judging them. 3. The service industry requires servers. If you work in a face to face job, you need to have a passion to serve others. A lot of people end up hating their service jobs because they don’t find joy in doing things for others. Instead they find more joy in their personal achievements and their time off. Evaluate why you might get frustrated so much. It could be that lending a helping hand is more of a chore than a reward. When we shift our view from “I feel like a slave” to “I’m helping someone have a better day/life/year,” it’ll make you want to do more than complain about how awful the customer was. 4. Allow the customer to win. Sometimes customer arguments spur out of both the worker and client wanting to be in charge. When this happens, let them. Ask, “How would you like me to handle the situation?” or “What would you like me to do to fix the issue?” Put the reins in their hands so they can have a sense of satisfaction, and you can get off the hook if something in their plan goes wrong. Letting them win is a win for you too. 5. Realize different cultural expectations and backgrounds. New York was named the rudest city in America and the sixth most unfriendly city in the world. Due to their fast paced daily environment, New Yorkers can come off as rude, arrogant, and unkind. In Hawaii those behaviors are extremely disrespectful, but being pushy is normal in New York. When we meet someone with different mannerisms as us, it can come off as something it’s not. Patience will lead to realization and give us more compassion towards different people. We can’t always assume that someone is out of character when they’re just being themselves. 6. Remaining calm is key. Take a moment to breathe. Most times stress erupts from us not staying calm in any given situation. If we get upset, the customer gets more upset and it’s downhill from there. When someone you’re helping becomes flustered for whatever reason, do not mirror their response or talk back or talk over them. Speak slowly, allow them to express their concerns, try your best to understand where they’re coming from, and acknowledge their emotions while controlling your own. 7. Take breaks. Maybe you’re struggling to work through your own stress in personal life and you’re taking it out on people at work. Remember to remove yourself from certain situations when you feel like it’s not something you can handle. Rather than adding to your stress, step out, take a break, or in extreme situations you can even deny offering the service all together. Ultimately, whatever option will give the customer the best experience is the way to go. Your actions are meaningful. No matter how great you are at your job, how you treat people will establish long lasting relationships with customers even when issues don’t get resolved. Quality work is what clients expect, but finding a quality worker is what keeps them coming back. The relationship you build with people will outweigh any bad experiences they encounter with your business and you can count on good reviews by simply showing them you care. 
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 Digital door and window locks. Keep your pets safe by making sure all exits are secured. If you leave home in a rush and forget to lock your pet in, just use your smart device to automatically do it for you. It’s that simple, and more than worth it. Install a doggy smart door. Smart doors for dogs are a great way to ensure your pup doesn’t have to spend hours alone without a bathroom break. It’s especially good for owners who are too busy at home or gone at work most of the time. Smart pet doors allow dogs to go in and out of the house without having to wait on you, and you can control the smart door from your phone. Smart thermostats. We all get too hot or too cold from time to time. So do our pets. Leaving them in extreme temperatures for long periods of time can lead to more than dehydration. Keep your pets comfortable in well ventilated areas and temperature control. Smart thermostats can be controlled from your smart device or put to a set temperature so you never have to worry about your dog.
Video Chat control panel. It might seem silly at first but take some things into consideration. Dogs know our voices. We can give them comfort just by speaking. So imagine being away from a dog with separation anxiety (which most dogs have) and being able to pop on a video call with them throughout the day to see what they’re doing in their secluded area and even talk to them. We Are More installs smart devices that can double as a control panel for your home and a camera for a little facetime with your pup. Remote treat dispenser. These dispensers also double as a camera so you can keep an eye on your dog from your smart device and throw them a treat from miles away. It’s a great way to keep your dog occupied on treats instead of wondering where you are.
Smart dog toys. Talk about keeping your doggos occupied! Smart toys give playtime to your dog when you can’t. Don’t feel bad about not being able to play with your pet, just get them a smart toy! Automatic pet feeder and pet waterer. These smart appliances are perfect for those that don’t have time to feed themselves before work cause they’re too busy making sure everyone else has breakfast! Or for those who simply forget to feed their dogs at the right time. Automatic feed and watering will relieve stress from busy pet owners. GPS pet tracker and activity monitor. If you can find a good pet GPS device you should get one. These smart collars track your pet even when you’re home, and allow you to monitor their activity without needing to be in the same room or place as them. It’s good for those who are still in the training phases with their pets, or even for pets that have a high chance of slipping out the door. Forget the stress, just track them with GPS! There are so many things to use for keeping your pets safe, busy, and happy while you’re away from home. Just remember that they’re the right age to be left alone, and that you get them used to the sounds and uses of any products you introduce them to before leaving the house. Dogs make us happy and keep us entertained, we can do the same for them! 
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How to Better Manage Your Home and Business
When people sit in front of their television, what do they look for? Their remote! Why? So they can control their tv. With a remote, they don’t have to get up to press the power button, or run to manually turn down the volume when it gets too loud, or turn it up when it’s too quiet. Homes and businesses are being managed the same way televisions are, with remote and wall mounted controls.
Being able to control something from a distance is becoming more popular as technology grows. There’s a variety of benefits to being able to manage something from anywhere in the world. Read these “6 Facts to Help You Understand Remote Control Software.”
To better manage a home or business, people can consider remote control management. Anyone can stay in the know without needing to step a foot in their home or establishment. They can connect with multiple smart devices and home appliances at the same time. Keep an eye on things even when they’re away, and keep a peace of mind knowing their property is safe.
Control panels, smart phones, and other digital devices can keep people in the loop at all times. Manage the temperature, the lights, locks, security cameras, sound systems, HVAC systems, electricity, alarm systems, and all other home automations. Not to mention also connecting to compatible electrical outlets, smart keys, vehicles, coffee makers, and even pet feeders. The list seems endless.
Remote management means not having to fumble through different remotes to find which one goes to what. Users can finally get rid of all their 10 remotes and use a wall mounted control panel or a smart device to manage everything from one place instead. It’s bliss.
Keep track of business with real time video and data reports. Check in at home without having to be there. Don’t remember turning off the lights? Didn’t lock up the shop? Need to see what time an employee got to the office? Use smart control!
The best part of remote management is the fact that it saves time and ensures energy conservation. According to Cielo smart air conditioners, people “can expect to save at least 10% on their energy usage if they are using a smart AC controller” alone. Imagine how much would be saved using smart control for more than an air conditioner.
Things don’t have to be complicated. Life doesn’t have to be stressful. Take the load off with smart control. There are a lot of smart remotes and smart panels to choose from, ensuring a fit to any personal needs. Contact We Are More for more information, a free consultation, or to get on your way to having remote control for better management of your home and business, hassle free.
Being able to control something from a distance is becoming more popular as technology grows. There’s a variety of benefits to being able to manage something from anywhere in the world. Read these “6 Facts to Help You Understand Remote Control Software.”
To better manage a home or business, people can consider remote control management. Anyone can stay in the know without needing to step a foot in their home or establishment. They can connect with multiple smart devices and home appliances at the same time. Keep an eye on things even when they’re away, and keep a peace of mind knowing their property is safe.
Control panels, smart phones, and other digital devices can keep people in the loop at all times. Manage the temperature, the lights, locks, security cameras, sound systems, HVAC systems, electricity, alarm systems, and all other home automations. Not to mention also connecting to compatible electrical outlets, smart keys, vehicles, coffee makers, and even pet feeders. The list seems endless.
Remote management means not having to fumble through different remotes to find which one goes to what. Users can finally get rid of all their 10 remotes and use a wall mounted control panel or a smart device to manage everything from one place instead. It’s bliss.
Keep track of business with real time video and data reports. Check in at home without having to be there. Don’t remember turning off the lights? Didn’t lock up the shop? Need to see what time an employee got to the office? Use smart control!
The best part of remote management is the fact that it saves time and ensures energy conservation. According to Cielo smart air conditioners, people “can expect to save at least 10% on their energy usage if they are using a smart AC controller” alone. Imagine how much would be saved using smart control for more than an air conditioner.
Things don’t have to be complicated. Life doesn’t have to be stressful. Take the load off with smart control. There are a lot of smart remotes and smart panels to choose from, ensuring a fit to any personal needs. Contact We Are More for more information, a free consultation, or to get on your way to having remote control for better management of your home and business, hassle free.
Home and Business Automation: What You Should Let the Professionals Install
Automated homes and businesses make life easier, see “6 ways a smart home can improve your life.” That’s why We Are More was created, so families and businesses could live simpler. Oftentimes the hardest part of home and business automation is the installation process. Most people think it’s a breeze, until they begin. Don’t take offense, but there’s some things that you should just let the professionals install.
Home and business automation is all fun and games until the area looks like a wired fire hazard. Thankfully We Are More has trained and experienced technicians on their team. They went through the training so you wouldn’t have to, to make sure home and business owners get quality service.
The most common reason professionals should install products is usually unseen, it’s called “intended value.” Companies create products with value and intent. If the product or system isn’t installed correctly, you’ll never get what was intended to be given. Whether the system works or not is irrelevant.
Would you rather have a working system giving you 60% of what it’s capable of, or 100%? Systems need to be installed properly to work effectively. Proper installations will also save you money and time.
Design is another part of the process that people overlook. Design assist is an important part of We Are More’s job. Positioning offers quality towards any installation process. So every system performs the way it was intended to.
If you’re still not convinced with my reasoning, read “7 Reasons to Choose Professional Installation for Your Heating and Cooling System” for correlating information on all automation installations. Speaking of heating and cooling systems, let’s look at a list of 6 systems you should definitely leave to the experts.
- HVAC
- Home theater Systems
- Lighting Automation
- Smart Security
- Home/Business Control Systems
- Sound Systems
10 Things You Need To Build Your Own Home Theater
Who knew that building your own home theater was a thing? Having a company, like We Are More, build one for you is much easier, but building your own isn’t impossible. We Are More will be here to support you through the process and help you get everything you need to get it done.
What you need:
1. A dedicated room or space for your theater set up.
2. Something to play your movies on. Either a TV or a projector screen. The sizes of screens and types vary, so you’re guaranteed to find something that’s right for you.
3. Wi-Fi, so you can have unlimited access to all your favorite entertainment providers online.
4. Seating. Choose your seats wisely! Sitting in one seat for up to an hour or more is a lot easier when the seating is comfy.
5. Sound system. The breath of a home theater room. Surround sound systems bring your entertainment to life. Ask We Are More to hook you up with quality sound system equipment.
6. Smart lighting. Light automation keeps you in control of the lights right from the couch, or even from another room. Dim the lights, turn them off, or turn them on. Light control is a necessity for any theater, at home or not.
7. Shades or natural light blockers. Along with light control within the home theater, you also want to limit the amount of light entering the room. Home theaters need to be darker than most rooms. To ensure limited natural light, darken the room with covered windows using blinds or black out curtains.
8. Soundproofing. Enjoy your movies while the rest of your household enjoys peace and quiet and limit noise from the outside of your theater room so all you hear is what you’re watching.
9. Build or install an A/V rack in an area with good ventilation. This will be where the operations of your theater will be, and you don’t want it to overheat!
10. DESIGN. Designing your home theater will always be the most fun. Make it calm and cool, or wild and colorful; doesn’t matter, cause it’s yours. Pro Tip: Stick to darker colors to reduce reflectiveness and to enhance the overall theater experience. What’s your cinema style? If you don’t have one yet, check out some of our ideas for inspiration HERE.
We Are More is available to answer any questions you have about home theater systems. We're also able to provide everything you need for one; including installation. Contact us for a free consultation and get started on your home theater today!
What you need:
1. A dedicated room or space for your theater set up.
2. Something to play your movies on. Either a TV or a projector screen. The sizes of screens and types vary, so you’re guaranteed to find something that’s right for you.
3. Wi-Fi, so you can have unlimited access to all your favorite entertainment providers online.
4. Seating. Choose your seats wisely! Sitting in one seat for up to an hour or more is a lot easier when the seating is comfy.
5. Sound system. The breath of a home theater room. Surround sound systems bring your entertainment to life. Ask We Are More to hook you up with quality sound system equipment.
6. Smart lighting. Light automation keeps you in control of the lights right from the couch, or even from another room. Dim the lights, turn them off, or turn them on. Light control is a necessity for any theater, at home or not.
7. Shades or natural light blockers. Along with light control within the home theater, you also want to limit the amount of light entering the room. Home theaters need to be darker than most rooms. To ensure limited natural light, darken the room with covered windows using blinds or black out curtains.
8. Soundproofing. Enjoy your movies while the rest of your household enjoys peace and quiet and limit noise from the outside of your theater room so all you hear is what you’re watching.
9. Build or install an A/V rack in an area with good ventilation. This will be where the operations of your theater will be, and you don’t want it to overheat!
10. DESIGN. Designing your home theater will always be the most fun. Make it calm and cool, or wild and colorful; doesn’t matter, cause it’s yours. Pro Tip: Stick to darker colors to reduce reflectiveness and to enhance the overall theater experience. What’s your cinema style? If you don’t have one yet, check out some of our ideas for inspiration HERE.
We Are More is available to answer any questions you have about home theater systems. We're also able to provide everything you need for one; including installation. Contact us for a free consultation and get started on your home theater today!
Home Theater Design Ideas
Home theaters are probably one of the coolest home automation systems. The design options seem infinite, but there’s only one that’ll be right for you. I compiled a small list of awesome and versatile home theater ideas, accompanied by pictures, in hopes that you’ll find the inspiration for your very own home entertainment room below.
Galaxy/Space Theater Theme
Walking into a well done home theater is like walking into another world. It’s not just about having the right tv and dimmed lights, it’s about creating an experience. From the moment you enter your entertainment room to the moment you leave, it should be a fun time. Space/galaxy themed theater rooms hold true to a fun experience by actually taking you out of this world!
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Favorite Movie Theater Theme
Recreating a favorite movie theme will put you in the best movie mood every time. You can really do a lot with movie themes and make them our own. Pick and choose what to showcase from your favorite movies like theater rooms below themed after the Titanic and Star Wars.
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Cozy Cuddly Theater Theme
There’s nothing like cuddling up with your coziest blankets and closest people for some movie time. Create the coziest home theater experience with cushions, pillows, bean bags, Christmas lights and family! Cozy Christmas movie nights with my family are some of my favorite memories! Check out this warm theater setup.
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Large and Intimate Theater Themes
It doesn't matter if your home theater has it's own secluded room or a wide open room that's a part of another section of your house. It doesn't matter if your house is small or if it's a mansion either. Your home theater just needs to be in a place where you enjoy entertainment. As long as it's your style, any sized room or home can hold a theater space.
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If you need help bringing any of your design visions to life, We Are More is ready to be of service. We Are More works behind the scenes with design assistance but also to make sure the way your home theater feels matches how your theater looks. Whether that includes TV, surround sound, lighting, HVAC, smart control or any other automation, call today for a free consultation. We Are More also offers financing, so you can have what you want when you want it.
One more thing! It’s not a movie night without a concession stand of some sort. Check out the ideas below to start thinking of the design you'd like for your home theater. You'll be glad to have your favorite snacks accessible for every movie night.
One more thing! It’s not a movie night without a concession stand of some sort. Check out the ideas below to start thinking of the design you'd like for your home theater. You'll be glad to have your favorite snacks accessible for every movie night.
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Our Signature Selection (with control4)
We Are More is partnered with Control4. That partnership includes all the benefits of having a wider range of services and products to offer. Control4 is an established, trustworthy, reputable brand, and that’s why we work with them. We Are More holds those same values, and signature audio is part of our standard.
Let's look into the three top aspects of signature speakers.
Wide dispersion is important for optimal sound quality. Signature is known for this feature that doesn't allow room for any hiccups in sound. You get a rich and full audio experience from one speaker, imagine adding two in the mix, or five-- what a great sound system!
Fullness immerses the listener in their audio. You can count on a more natural, real, live sound without any holes or gaps. This gives signature the ability to exhibit locked in audio without having to put on headphones. It's an unmatched experience, and much appreciated.
Flat frequency response goes hand in hand with signature’s wide dispersion. A clean cut frequency response gives pure sound to even the largest speakers. Signature leaves the listener with audio precision so you always hear what you want to, and nothing you don’t.
The last thing that ties signature together and sets it apart from other audio system speakers is its low distortion. What’s distortion? It can be defined as those buzzing, growling, high pitched squealing, sometimes white noise sounds that come from speakers.
Distortion is often a result of amplified or electric musical instruments. The feedback can be pretty annoying to be honest, but signature takes those irritants away. Always leaving the room with a crisp, clear sound, that signature is proud to provide.
Whether it’s for a theater room, a studio, a radio production, or any kind of entertainment for viewing or casting, we choose signature audio. We Are More only installs products that we trust in, because we know you’ll trust in them too. Contact us for a free consultation and how we can get you set up with a sound system your ears have never heard before.
Wide dispersion is important for optimal sound quality. Signature is known for this feature that doesn't allow room for any hiccups in sound. You get a rich and full audio experience from one speaker, imagine adding two in the mix, or five-- what a great sound system!
Fullness immerses the listener in their audio. You can count on a more natural, real, live sound without any holes or gaps. This gives signature the ability to exhibit locked in audio without having to put on headphones. It's an unmatched experience, and much appreciated.
Flat frequency response goes hand in hand with signature’s wide dispersion. A clean cut frequency response gives pure sound to even the largest speakers. Signature leaves the listener with audio precision so you always hear what you want to, and nothing you don’t.
The last thing that ties signature together and sets it apart from other audio system speakers is its low distortion. What’s distortion? It can be defined as those buzzing, growling, high pitched squealing, sometimes white noise sounds that come from speakers.
Distortion is often a result of amplified or electric musical instruments. The feedback can be pretty annoying to be honest, but signature takes those irritants away. Always leaving the room with a crisp, clear sound, that signature is proud to provide.
Whether it’s for a theater room, a studio, a radio production, or any kind of entertainment for viewing or casting, we choose signature audio. We Are More only installs products that we trust in, because we know you’ll trust in them too. Contact us for a free consultation and how we can get you set up with a sound system your ears have never heard before.
Our Author
Samara Towers does We Are More's PR & Marketing which includes writing our blogs! She was born and raised in Hawaii and graduated from Corban University with a Bachelors Degree in Creative Writing. She produces content to give our audience more insight and opinions on technical solutions big and small.
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